Whether you tweet, Facebook post, Instagram, Snapchat or shoot Vine videos for yourself or a client, every social media moment matters. Just as the goal of any actor is to be able to tell a story through a character, your brand needs warmth and personification to really resonate and engage.
Not all brands are wild and wacky, but there are plenty of examples of conservative brands who exploded on social in 2015 once they found their “voice”. Check out the Twitter feeds of @oldspice, @tacobell, @MyCascade, @lushcosmetics, @jetblue, @PopChips, @Intel and the SM conference favorite, @Oreo (check out #OreoHorrorStories). It’s okay... ⇢ read more
By Felicia K. Knight, President The Knight Canney Group KnightCanney.com
Ladies and Gentlemen, we have a winner! Three winners, actually. Yes, the Powerball has been won. To all you winners, your dreams have come true. But you are about to be thrust headlong into a public relations nightmare—unless you take steps... ⇢ read more
Food safety problems can be a recipe for disaster in the restaurant industry. Just ask Chipotle Mexican Grill.
In the span of two months beginning in October, the company has dealt with an outbreak of E. coli infections that sickened 52 people in nine states and forced the company to temporarily... ⇢ read more
I have a story I tell college students when I am trying to illustrate the point of how far technology has come, just over the course of my own career, in helping public relations practitioners do their jobs.
I share with them that when I first started working in public relations... ⇢ read more
If you’re in the media relations business, you’re probably not waiting until trick-or-treaters finish collecting their sugary sweets to start pitching your holiday stories – at least you shouldn’t! It’s never too early to be thinking about how to position your brand, products, people, and programs for the holiday season. In... ⇢ read more
Our future is coming together.
As a profession, public relations will redefine itself by casting off the label of “public relations.” Our future is in earning the mantle of strategic counselor and providing leaders with creative solutions to their problems. Clients don’t care what the marketing mix is—and neither should we.
The... ⇢ read more
By Amy Kossoff Smith, President Write Ideas, Inc.
I recently published an article on my firm's site about how a "Parking Lot" approach to marketing discussions can be an incredible tool for adding calm and focus to a meeting. We've used this tactic with great success at our PRConsultants Group conference.... ⇢ read more
Barb Harris and Sharon Kreher, teamworks communication management, www.teamworkspr.com
We live in an increasingly visual world, where electronic and social media is driving an ever greater need for more and higher quality photos and graphics. In our work with non-profit organizations, we’re seeing many of them scrambling to assemble high-resolution... ⇢ read more
Generational Faux Pas
by Heidi Langer, Langer Marketing & Communications LLC
Nothing screams Baby Boomer more than a double space after a period. Really? Oops, just double spaced after the period! Hard to teach an old dog new tricks. Yes, I’m a Baby Boomer. Actually straddling the fence with Baby Boomers on... ⇢ read more
By Kay Floyd
A Texas gun store owner has found himself in a heated battle with a federal judge that, as it turns out, has nothing to do with guns. Instead, it concerns his Facebook. Yes, that is what I said, Facebook
As reported in the Houston Chronicle, Jeremy Alcede lost his... ⇢ read more
In the weeks following the Germanwings Flight 9525 crash, Lufthansa Group and its Chief Executive Carsten Spohr faced tremendous pressure as they crafted messaging for customers, employees, investors and the general public. PR practitioners (myself included) have closely observed the company’s response strategy unfold. One of the biggest twists came... ⇢ read more