By Felicia K. Knight, President The Knight Canney Group KnightCanney.com
Ladies and Gentlemen, we have a winner! Three winners, actually. Yes, the Powerball has been won. To all you winners, your dreams have come true. But you are about to be thrust headlong into a public relations nightmare—unless you take steps to save yourselves.
None of you live in Delaware, Kansas, Maryland, North Dakota, Ohio, or South Carolina, which means, by law, you must be identified as a winner. And that’s when the ticket hits the fan.
Once you’re photographed holding that big check, you will be amazed at the number of relatives, friends, business associates, classmates, co-workers, and pen pals who will descend on you with their mouths running and their hands open.
Not only will you be subject to the wants of others you’ll be ... ⇢ read more
Food safety problems can be a recipe for disaster in the restaurant industry. Just ask Chipotle Mexican Grill.
In the span of two months beginning in October, the company has dealt with an outbreak of E. coli infections that sickened 52 people in nine states and forced the company to temporarily close some locations along with reports earlier this month that up to 140 people fell ill from norovirus linked to a Chipotle restaurant in Boston.
The situation was summed up best by US News & World Report: “For a company founded on fresh ingredients and locally sourced food, it was a nightmare that seemed to have no end.” Indeed. The company’s stock prices fell 24 percent. Then, in a conference call with investors, Chipotle co-CEO Monty Moran blamed the crisis on the media for over-reporting the illnesses.
But, 24 hours later, something remarkable happened. Chipotle Fou ... ⇢ read more
I love teachers. Anyone who follows me on Facebook knows my daughter teaches music. She, and most of her colleagues do a great job.
But this is a PR Blog, and hence, it is with a heavy heart I read this article in the Omaha World-Herald. So, I’m taking this opportunity to remind my clients, my colleagues and my followers it is better to confess to the crime (mistake, if you prefer) than to cover it up.
I’ll never forget the wise words of a Sunday school teacher and High School counselor, who told us, “It is okay to say you are wrong.” These teachers and the paraprofessionals have learned a lesson the hard way. But we ALL can learn from their mistake. Just think what damage they’ve done to their profession and their district. Trust is s ... ⇢ read more
By Brian Knox, Vice President, Zeppos & Associates, Inc. – Milwaukee, Wisconsin
As a former television reporter and anchor, it continues to amaze me at how many people just don’t take the time to think things through before a media interview or plan how they’ll respond if confronted by reporters on an issue. As PR professionals, you’ll find many firms like ours offer their own unique counsel and proven techniques to help prepare clients for a variety of media situations. Lessons learned from media training programs can help an individual for a lifetime. Yet, there remain those who scoff at the thought of getting any help. Regardless of their position or maybe in spite of it, they believe they have some magical, mystical power to handle any and all media situations. Below are just three common media training tips and three individuals who, in just the past few weeks, remind us why training is so important.
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