Posts Tagged: Crisis Communications

Crisis Communications: PR needs a seat at the table

For companies like Pepsi and United, these past few weeks have not been “friendly” after long hours trying to battle crises within their respective organizations. Every time a crisis hits major corporations, such as these, public relations professionals are left scratching their heads wondering who is in charge and why the PR people “didn’t have a seat at the table?”…from the beginning. PR professionals are oftentimes called in after the crisis hits versus having a seat at the table during the initial planning and strategizing phases. It’s clear that in the case of Pepsi, the advertising firm created what they thought was a home run ad for the soft drink maker:  Model Kendall Jenner handing a police officer a Pepsi during a protest rally. However, my guess is that no one ran the ad by their Communications Director or possibly their outside public relations counsel because if they did, I wou ... ⇢ read more

The Big Bad Wolf: When Mother Nature Strikes

As a child, my mom diligently worked with me to read books every week. From stories of emperors with no clothes to giants in the sky, one of my favorites was the story of “The Three Little Pigs.” To this day, I am not sure why that story resonated with me, although I am sure it had something to do with the fact my mom always made funny voices for the pigs and the wolf. The moral of the story rings true, especially in Oklahoma; better to work hard and be prepared than to be ill-prepared. During the spring months, we experience a litany of weather. High winds, thunderstorms and of course tornadoes, all of which can all be devastating to property and life-threatening to those unprepared. Are your clients prepared for Mother Nature's onslaught? Use these five tips to build the foundation of any great crisis communications plan:
  1. Have a backpack with several printed copies of your crisis communications plan, contact numbers for essential employees and external media conta ... ⇢ read more

It’s Not the Mistake, but the Cover-Up that Counts

I love teachers.  Anyone who follows me on Facebook knows my daughter teaches music.  She, and most of her colleagues do a great job. But this is a PR Blog, and hence, it is with a heavy heart I read this article in the Omaha World-Herald.  So, I’m taking this opportunity to remind my clients, my colleagues and my followers it is better to confess to the crime (mistake, if you prefer) than to cover it up. http://www.omaha.com/article/20130507/NEWS/705079937/1694#peanut-butter-cover-up-costs-teachers-their-jobs I’ll never forget the wise words of a Sunday school teacher and High School counselor, who told us, “It is okay to say you are wrong.”  These teachers and the paraprofessionals have learned a lesson the hard way.  But we ALL can learn from their mistake.  Just think what damage they’ve done to their profession and their district.  Trust is s ... ⇢ read more

Crisis Communications = Mental Fatigue

BrianChandler_Headshot By Brian Chandler, Commonwealth PR I remember this client’s crisis like it was yesterday. We were in the middle of a meeting at their office when the CEO was immediately ushered out of the room with no explanation. A few minutes later, I was also summoned out of the room, leaving everyone confused and unsure whether to continue the meeting or call it quits. What happened next involved me setting up shop in someone else’s office, using their computer, paper and even some supplies, to handle a crisis situation that involved a death. In respect for the family and my client, I will refrain from mentioning their names. You should know that this wasn’t my first crisis. In fact, thro ... ⇢ read more

When to Bring in the DH

By Felicia K. Knight  President, Knight Vision International, LLC Whether or not you’re a fan of the designated hitter rule has more to do with how old you are than whether or not you’re an American or National Leaguer. Those old enough to remember when all pitchers had to take their turn at bat tend to resent the American League pitchers who sit through their “ups” with their arms swaddled. Yet the DH rule has extended the careers of many a hitter who may otherwise have had to head to the locker room – and many a pitcher who can now concentrate on what he does best: Pitch. By Felicia K. Knight, President, Knight Vision International, LLC In business, particularly in PR, media consulting, and crisis communications, that generational viewpoint doesn’t hold up. Most clients want the pitcher not only on the mound but also in the batter’s box. They want the star player taking all the meetings, designing all the strategies, being on every call, answering every email, and ma ... ⇢ read more

Crisis Communications – Do You Have a Plan?

By Susan Hart, Hart PR When Congresswoman Gabrielle Giffords woke up on a Saturday morning in January, I'm confident it didn't occur to her, her staff, area law enforcement and local media that she and others would be fighting for their lives in a matter of hours, with some losing that battle. The tragic event prompted us to question many things, and for public re ... ⇢ read more