Our future is coming together.
As a profession, public relations will redefine itself by casting off the label of “public relations.” Our future is in earning the mantle of strategic counselor and providing leaders with creative solutions to their problems. Clients don’t care what the marketing mix is—and neither should we.
The lines between digital, social media, advertising and public relations are more blurred (and unnecessary) than ever before. Most strategic communication efforts will not require every channel or discipline, but if we fail to consider each one, we run the risk of missed opportunities.
Coming together in this way creates a more... ⇢ read more
In the weeks following the Germanwings Flight 9525 crash, Lufthansa Group and its Chief Executive Carsten Spohr faced tremendous pressure as they crafted messaging for customers, employees, investors and the general public. PR practitioners (myself included) have closely observed the company’s response strategy unfold. One of the biggest twists came in late March, when Lufthansa said it knew of the pilot’s depression diagnosis, but did not prevent him from working.
The recent history of flight disasters underscores the critical need for airlines to deploy swift and decisive crisis communication, but not at the expense of accuracy.
My evaluation of Lufthansa’s crisis response aligns most... ⇢ read more
This photo from a recent Vanity Fair article (2013) shows the glare from a building, that has resulted in a PR controversy.
By Lisa Faulkner-Dunne, Lisa Faulkner-Dunne and Associates Public Relations
It certainly seems like common sense, and basic ethics, to avoid making up names and posting rash and inflammatory comments on your client’s digital media pages, or even worse, on their adversary’s or competitor’s pages.
Yet this ridiculous junior high type behavior happens. In Dallas, a former NBC anchor-turned-PR-specialist (hired, no doubt because he had “good media contacts,”) recently disgraced himself, the law firm that hired him and a high profile client... ⇢ read more
By Jen Evans, Principal, JL Evans Communications
Do you sometimes edit, or even erase, a drafted comment or post on a digital forum for fear of being verbally annihilated? Sometimes I stay silent on topics because I just can’t stand the pain that follows from the angry mob. I’m not defending any individual or organization that says or does something stupid, insensitive or just plain wrong. I AM asserting that we have a problem with online behavior in professional forums as well as individual ones. This is about grown-ups behaving badly.
As a PR professional, I know that online reputation managers struggle... ⇢ read more