Be Social.

 

Search & Explore.
Picture Perfect.

 

Friday
Jun062014

Landing National Media Without Being the Center of Attention

By Solveig Raftery, The Firm Public Relations and Marketing

 

When it comes to national media, it doesn’t always have to be about you, you, you to make a lasting impression. So long as you are part of a compelling story, the message will stick.

The Firm Public Relations and Marketing’s client, Comprehensive Cancer Centers of Nevada (CCCN), was approached by a mother, Elizabeth, and her five-year-old daughter Abby, who wanted to distribute care packages to chemotherapy and cancer patients at CCCN offices throughout the Las Vegas valley.

This delivery though, was part of a larger initiative by Elizabeth and young Abby, who was inspired by her grandmother who had battled (and won!) breast cancer. Abby decided to help other cancer patients through “Abby’s Purple Bag Project”. The goal was to distribute 1,000 purple bags full of items that would be useful for cancer patients while at their appointments or during chemotherapy treatments (items including water, socks, game books, lip balm, candy, etc.).

But the plan wasn’t for solely Abby to deliver the 1,000 bags. To help spread the word the family created a Facebook page – “Abby’s Purple Bag Project” – and through the course of a few months the page had racked up 600 followers. Each time they received a message or post on Facebook that a purple bag delivery was made in a specific state, Abby would color that state on a large map of the U.S.

Earlier this year, CCCN mentioned Abby and her story to the team at The Firm, noting that Abby was planning another purple bag delivery to a CCCN clinic. Following the meeting, Jasen Woehrle, The Firm’s Senior Vice President said that his internal “this would be great national media” alarm went off. This story was prime for a national audience – a feel good story with nothing but a positive message.

National media is something that many want, but is sometimes difficult to garner – unless you are or represent a celebrity or well-known entity, brand or product. Editors and producers at national media outlets get hit with thousands of pitches daily. To rise above the clutter you have to have something that would be appealing to that media outlet’s audience.

The Firm pitched a producer at the Today Show that we had communicated with in the past (without much success, but we still communicated with her!). Our email subject line was simple: “Five year old girl brings joy and comfort to cancer patients”

Within 10 minutes we had a response that the pitch had been forwarded on to senior producers. Great! But we receive similar responses regularly from local producers usually meaning, “we’ll call you if we want you.”

Within the next 20 minutes we were contacted by another producer who wanted more information and to discuss the pitch on the phone. Within the next two weeks, the story was confirmed and the producer/camera was coming to Las Vegas to interview Abby, Elizabeth, a CCCN oncologist and patients visiting CCCN who were the beneficiaries of Abby’s sweet gifts and warm heart. Our client knew the focus of the story would not be about them, but about this little girl in our own neighborhood giving to people in our community.

A few weeks following the taping, the segment aired nationally on the Today Show as part of its “Hope To It” series – inspiring thousands across the country to help Abby reach her goal, but also to consider doing their own giving – whether a version of the purple bag initiative, or helping out their own community.

Following the airing of the segment, “Abby’s Purple Bag Project” Facebook page skyrocketed in “likes” and now stands at more than 5,100. She also quickly reached her goal and each state of her U.S. map was colored in purple.

But the giving continued.

According to the Facebook page, more than 2,400 purple bags have been delivered – some by Abby’s own hands, but more so by the majority of viewers throughout the country touched by seeing Abby’s story while drinking their morning coffee.

Tuesday
Jun032014

Choose the “Right” Charitable Nonprofit

By Tom Garrity, President of  The Garrity Group


Previously, we’ve discussed what nonprofits can do to increase their relevance before their target audiences. Today, we’ll tackle some thoughts on things that corporate leaders should consider when identifying ways to contribute time and resources for a nonprofit or community issue:

  • Look at existing resources – How much time and personnel do you “really” have to set aside? Answer that question before you start creating your target list.
  • What do you really want to accomplish? – If you are reading this, then chances are you want to make meaningful change. It is always good to “test” your intent so you aren’t just checking a box.
  • Consider your current voice – Does your organization’s mission/vision/value align with the charity you’ve identified? For example, if your organization wants to impact the local community, consider a charity that keeps its money and service locally.
  • What is the intended and unintended “ROI” of your involvement – Yup, that’s right, “Return on Investment.” I am not talking about the hard return, like cash or media attention (choose another outlet if that is what you want to accomplish). Do you want your employees to learn more about the community? Support a client or community that has helped you to be successful?
  • Assess your target audience – How is your target audience involved or what do they like? Answering this question will increase the “halo” effect among key demographic groups.
  • Do the right thing – Be genuine and humble in your service.

What does The Garrity Group do? We keep it simple. The company volunteers its time and expertise to cook meals for a local family shelter and to produce their annual report. Each of the company’s employees are also encouraged to be involved in a nonprofit of their choosing.

My personal project is called “One Medal.” It is an affinity running program to encourage endurance athletes to run for someone who has experienced a life changing event (illness, natural disaster, accident, etc.). The participants are encouraged to provide their race medal as an encouragement and to share their story on a website.

So you see, getting your organization involved and engaged in meaningful charitable work doesn’t take a lot of effort. All it takes is some thoughtful consideration of how you want to change the world by starting in your community.

Author BioTom Garrity is the president of The Garrity Group, a public relations firm in Albuquerque, New Mexico. He is a member of several community nonprofit boards of directors. In May, 2014, Tom completed his fourth marathon for a friend persevering through an illness.

Monday
May192014

Learnable Lessons for NYT Leaked Digital Report

By of Hastings & Pleadwell

An internal New York Times report on its digital prowess is an unzipped view of the struggles traditional media faces in the new age.

The report is lengthy, but the NiemanLab has issued a (long) summary that is worth the time of all public relations and outreach professionals, and arguably for any kind of company.

The NYT is repeatedly beat on its own stories in the digital world.  It had the early break on Michael Sams, yet when the story went viral, it wasn’t emanating from the Times.

I’m not going to summarize the summary, as each of us will take away different messages.  One that caught me was how much a savvy communication agency could provide great content for the digital pubs.  If the NYT isn’t able to replicate its own excellent products (see Snow Fall: The Avalanche at Tunnel Creek), our industry should be able to offer news outlets in smaller markets (and larger) some of the pieces.

Another take-away: tagging.  Not only does tagging advance the legs of your message, but they serve an incredibly efficient function for research and creating dynamic libraries.

At Hastings & Pleadwell, our millennial staffers often treat me a little like a dinosaur; I don’t know how to do all the tech stuff they do, but I am certainly not too old to recognize the value of it.  Newsrooms in venerable organizations like the Times need to open to better innovation.

Wednesday
Apr022014

Why “Duh” Research Helps Public Relations

By

To quote Nuke Laloosh, the dim and trim rookie baseball pitcher played by Tim Robbins in Bull Durham, “winning is like, you know, better than losing.”  Well duh.

The same reaction applies to “duh” research – those kind of studies that confirm the obvious like rain makes things wet.  While such a grasp of reality is hardly remarkable, the human behavior behind the methodology is pretty revealing.  Apparently we need to be repeatedly hit on the head with umpteen trials, multiple studies and lab experiments to even begin to think about influencing or changing our behavior, much less someone else’s.

When sleep expert Dr. Charles Czeisler repeatedly concluded after three decades of studies that too little sleep causes doctors to make mistakes, no radical changes were even considered until 2008.  Only then did the Institute of Medicine issue guidelines calling for limiting interns’ and residents’ shifts. Same thing with the dangers of smoking. Multiple studies over many years, combined with a change of regulations, legal cases and public education, now quantifiable show that today’s rate of smoking in less than half of what it was in 1965 – that’s how long it took for “duh” research to serve a meaningful purpose.

The point? It takes a lot, and I mean A LOT of factors, to affect change or influence human behavior, which is after all, the ultimate goal of any professional public relations practitioner. Whether the goal is to increase retail traffic, sell more widgets, gain more customers or expand operations, the bottom line question remains: Do you have the necessary research and due diligence behind the goal – which has to involve human behavior – to develop an effective public relations strategy that contributes to reaching that goal?  ”Duh” research proves that people must be hit on the head over and over and over and over and over and over and over and over to have the slightest chance of prompting change of habit or mindset. Such research also validates the reality that public relations takes time. It’s not about a one-time media story or an uptick in social media followers; it’s about a well-thought-out public relations strategy that begins with research.

Well duh.

Thursday
Mar132014

Social Media: Who? What? When? Where? Why?

By Sharon Kreher, Partner, teamworksPR

When the social media age first dawned (remember Friendster and MySpace?), it seemed like a curiosity. But then Facebook took off. And Twitter. And suddenly, businesses realized that they needed to be visible on social media platforms or be left out of millions of daily conversations. That precipitated a mad rush into social media. Clients felt they needed to be on Facebook and they’d better be tweeting. Content was usually an afterthought: recycled news releases and repurposed website copy. What was said took a back seat to saying “something, anything,” so as not to be left out of this major marketing shift.

But now, with platforms proliferating like rabbits (think Pinterest, Instagram, Vine, Snapchat, Storify, etc.), communication folks are starting to ask themselves and their companies the classic questions that have been asked since the dawn of the press release: Who? What? When? Where? Why?

Who?

Who is your audience? Who do you want to reach? Social media is becoming more segmented. Snapchat, for example, is popular with young teens. Not so much with older adults! And each platform has its own style. The kind of information you get on Pinterest is far different than what you’ll see on Vine. As a result, you can’t just keep recycling the same information for every platform. You need to be sure to speak to each audience you reach in ways they will appreciate.

What?

What does my company’s voice sound like? What am I trying to say? Because nowadays, we’re in a two-way dialogue – an actual conversation. And the folks we’re talking to expect us to have a personality! And, they expect us to tell them things they might actually be interested in hearing! Southwest Airlines is probably one of the clearest “voices” in social media. As a consumer, you get their personality. You expect their social media posts to be engaging, often amusing. Obviously, the last thing you want your blogs or tweets to be if you’re a funeral home is funny. Matching your voice to your company’s industry, culture and audience is an essential part of developing your online presence.

When?

When and how often do you need to speak through social media? Each platform has its peak audience times – Facebook is more active in the evenings and on weekends. Twitter perks up during major breaking news. Your Facebook followers may scroll through older posts to “catch up” but may not do the same with Twitter. You may need to experiment to see when your posts are getting the most reaction.

Where?

Where do you need to be in the social media space? Does your company need to have a presence on every platform? NO. Select the platforms that make the most sense for your business and do them well, rather than trying to be all things to all people.

Why?

Why do you have a Facebook page? Why do you tweet? If you can’t answer that question, you probably should take a break from your social media outreach and think about it. Are you tweeting just to be tweeting? Or do you have something meaningful to share? How do your tweets impact your company’s bottom line? Is Facebook something that will drive sales or is it an important barometer for your customer relations efforts? Knowing why you’re on a social media platform will directly impact what you choose to say, share and show. Make it meaningful and/or interesting. Make it matter to your business.

Author Bio:

teamworks communication management is led by Barb Harris and Sharon Kreher – PR pros who each have 20+ years of communications experience, both at major public relations agencies and with our own consulting business. Our strengths lie in sound strategic planning and our ability to effectively develop and manage the execution of communication projects in markets throughout the United States using teams of local market experts.

With offices in Phoenix and St. Louis, teamworks has extensive experience in the retail, food & beverage, non-profit, and consumer products industries.  We develop and coordinate communication campaigns with elements that include communication strategy, message development, communication materials production, radio promotions, community engagement, media relations (traditional and social), and results reporting. We have provided solutions to national clients, including Make-A-Wish® America, Cold Stone Creamery, Relax The Back, Las Vegas Convention and Visitors Authority and Barnes&Noble.com On Tour. More info. here.

Thursday
Mar062014

Common Grammar Errors To Avoid

Provided by Toni Antonetti, President PR Chicago and former President, PRConsultants Group

Don’t ruin your clever blog post with an attack of bad grammar. This infographic from Grammar Check provides a quick view of the 10 most common errors:

Thursday
Feb272014

PRConsultants Group Made Some Magic in Orlando


By Amy Kossoff Smith, President, Write Ideas, Inc. and Founder/Editor of PRCG Powerlines, @WriteIdeasPR

When 40 public relations consultants get together, there’s bound to be some magic sparks.  This year’s 11th Annual  PRConsultants Group Conference in Orlando, Florida, was a great example of long-time peers collaborating on the latest in strategy, technology, valuation, community service, and creativity in the field of PR.  Created this year by a fabulous duo, Susan Hamburg and Brendy Barr, along with their committee, here are some highlights of the Orlando Conference:

  • Situated at the newly renovated B Resort in Lake Buena Vista, the group was treated to fabulous hospitality in recently remodeled rooms.
  • The group’s annual “Tech Tools” session by PRCG members Toni Antonetti (also outgoing PRCG President) and Julie Dennehy announced a new Pinterest Board featuring the latest in tech tools .  Many free and low-cost technology gems are posted there.  Incoming PRCG President Bob Schiers, who was able to spout off the meaning of “url” (do you know?), won Social Media Engagement for Dummies; and member Heidi Langer shared another great book resource, Release Your Inner Nerd by Beth Ziesenis.  I bought both before the conference ended, and they’re loaded with great tech tips.

The agenda was packed with high-profile speakers, who had way more creative ideas than I could list in just one blog post, but here are some of my favorites, including some really great quotes that illustrate each topic and really drive home the power of PR…

  • Dollar General Sr. Director Corporate Communications, Dan MacDonald, presented “The Little PR Engine that Could.”  He talked about PR as earned media; their brand’s laser focus on value and serving others; and about how highly valuable traditional tactics can be in PR including phone calls and relationships.  MacDonald also talked about how social media marketing (i.e., Twitter parties) can catapult a brand in terms of quick, massive reach.  An excellent point he made was that social media channels are also customer service/response channels.
  • Cabot SVP of Marketing Roberta MacDonald said that “PR is a really good story.”  Owned by dairy farmers, Cabot Creamery is a cooperative, and MacDonald talked about several PR “wins” including setting a Guinness World Record for the largest mac ‘n cheese; taking “true local celebrities” on a cruise; and more.  My favorite quote from MacDonald:  “If you’re measuring just on impressions, you’re missing it.  It’s the depth of the heartbeat.”
  • Co-Founder of B Corp Jay Coen Gilbert clarified, “Business exists to serve the community; community doesn’t exist to serve the business.”  He shared the secret behind authenticity:  “PR pros have a choice about what story to tell and how to tell it.  And, 70% of customers care about the company behind the product.”
  • Social Media Specialist, Communication & Outreach for Southwest Airlines, Adam Rucker started with a quote from Herb Kelleher, Chairman Emeritus Southwest Airlines:  “The business of business is people.”  With a Facebook fan following of 4 million plus, let’s just say Southwest is very much IN the social landscape.  Rucker shared some great anecdotes that made social media headlines on their channels and that anyone could “luv.”  For example, on National Dress up your Pet day, someone actually dressed their bulldog as a Southwest airplane.  They fly kids for Make-a-Wish to wishes; one time, the passengers raised $500 to help the child buy souvenirs on the trip.  He also shared some examples of how social media/Facebook posts during a crisis have quickly created a sense of calm and even made it to TV demonstrating a quick and responsible response.
  • Social Media Managing Editor, Disney Parks Gary Buchanan presented “Innovation & Innovention (& a dash of Pixie Dust) #GetCre8ive.”  He started with Jean-Luc Godard’s quote, “It’s not where you take things from.  It’s where you take them to.”  And a Disney quote, “If you’re coasting, you’re going downhill.”  He shared a recent example of leveraging the news during NY Fashion Week where they had a red carpet preview of their new parade costumes and lots of magical anecdotes including eating a “kitchen sink” ice cream concoction and being an apprentice to the “move and dance and shake.”  Could you eat an entire “kitchen sink”?

 And that recaps our first full day together.

That night, the group had a private tour of Disney’s Animal Safari, which ended with a thunderstorm and running through puddles to dinner.  But hey, PR people know how to make lemonade out of lemons, right?

Day Two kicked off with more great sessions…

  • First, Dunkin’ Donuts Chief Communications Officer Karen Raskopf, whose early days at 7-Eleven were the catalyst for the founding of PRConsultants Group.  Raskopf presented Dunkin’s blend of traditional and new media and how seasons and holidays drive creativity.
  • And then we took off with “3.2.1 Launch!  Branding Space” with Andrea Farmer from the Kennedy Space Center Visitor Complex.  Farmer shared stories of media success inviting reporters to share milestones and some of the process behind the historical events.

Thanks also to our sponsors Jungle Buzz and Cabot Creamery, it was a great conference, full of lots of creative brainpower.  Plus, meeting live, the group of market-exclusive PR professionals is able to network and share business thoughts for the year ahead.

Author Bio:  Amy Kossoff Smith,  who served on the 2014 Conference Committee, is President of Write Ideas, Inc., and Founder/Editor of PRCG Powerlines, is an award-winning publicist with 20+ years’ experience in retail PR & promotions.  She also publishes an online parenting magazine, The MomTini Lounge.  Featured on The Today Show and all local TV networks, she also publishes a national wire column.